1) Processing Time
Orders are typically processed within 1-3 business days. Processing time can vary based on order volume, inventory checks, and verification needs. You will receive a confirmation email once your order has been successfully placed.
2) Delivery Estimates
Delivery times vary depending on your location and carrier networks. While most orders arrive within the estimated timeframe shown at checkout, please note that these are estimates and not guarantees.
3) Shipping Confirmation & Tracking
Once your order ships, you will receive a confirmation email that includes a tracking number. Please allow up to 48 hours for tracking information to update once the carrier scans your package.
4) Address Accuracy
It is the customer's responsibility to provide an accurate and complete shipping address. If a package is returned due to an incorrect address, reshipment fees may apply.
5) International Shipping
For international orders, delivery may take longer due to customs clearance. Any import duties, taxes, or VAT are the responsibility of the customer and are determined by the destination country.
6) Lost or Damaged Packages
If your package is marked as delivered but you haven't received it, please check with neighbors or your local post office first. If your order arrives damaged, please document it with photos and contact our support team immediately.
7) Contact
For any questions regarding your shipment, please reach out to: support@vigoroxprime.org